KARACHI: Mayor Karachi Barrister Murtaza Wahab has said that providing citizens with direct access to municipal authorities and ensuring the timely resolution of their complaints are among the administration's top priorities.
In this regard, the Mayor held an E-Kachehri on Thursday, during which residents from different parts of the city contacted him by telephone and brought their problems and complaints to his attention.
KMC Municipal Commissioner Abrar Jaffar,
KMC Financial Advisor Gulzar Abro, Managing Director Karachi Water and Sewerage Corporation Ahmed Ali Siddiqui, Chief Operating Officer Asadullah Khan and other relevant officials were also present on the occasion.
During the E-Kachehri, citizens raised complaints regarding inadequate sanitation, deteriorating road conditions, water shortages, sewerage problems and other municipal issues. Taking immediate notice of the issues highlighted by residents, Mayor Karachi Barrister Murtaza Wahab issued necessary directives to the concerned departments and instructed officials to resolve public complaints on a priority basis to ensure early relief for affected citizens.
The E-Kachehri continued from 4 pm to 5 pm, providing a large number of citizens with an opportunity to communicate directly with the Mayor and highlight problems in their respective neighbourhoods. Residents appreciated the initiative, expressing satisfaction that such a platform enabled them to bring their concerns directly to the attention of the city's top municipal authority and seek effective solutions.
The Mayor Karachi directed the concerned officials to ensure that their responsibilities did not end with issuing instructions upon receiving complaints. Instead, they were required to regularly provide updates on the progress made and practical measures taken to resolve the reported issues.
He emphasised that the complaint resolution process must remain transparent and effective so that citizens could clearly see progress towards addressing their concerns.
It is pertinent to mention that citizens contacted helpline 1334 to register their complaints during the E-Kachehri.
On the occasion, the mayor said that the primary objective of the E-Kachehri was to strengthen direct communication between citizens and municipal institutions and ensure prompt action for resolving public grievances. -NNI
